The Lagos State Command and Control Centre has launched a sensitisation campaign to educate residents on the proper use of its emergency toll-free numbers, 767 and 112.
Speaking during a media briefing on Wednesday in Lagos, the General Manager of the Centre, Mr Kennedy Giwa, said the initiative was part of the state government’s renewed commitment to strengthening public safety and emergency response, especially ahead of the busy Ember months.
Giwa explained that the campaign became necessary as the state anticipates a surge in emergencies during the festive season, popularly referred to as “Dirty December.”
“This is the period when most emergencies and disasters crystallise, and we record high numbers of incidents,” Giwa said. “It is, therefore, important for us as a responsible government agency to educate and conscientise Lagosians on how to effectively use the emergency numbers 767 and 112.”
He noted that both numbers are toll-free across all networks and connect callers directly to trained call agents for immediate response.
The general manager described as “astonishing” recent findings showing that many Lagos residents remain unaware of the emergency lines.
“Information brings about transformation. We must transform our communities by building resilience and enhancing citizens’ capacity to respond during emergencies,” he added.
Giwa cautioned residents against making prank calls or misusing the emergency lines, warning that such actions waste valuable resources and could delay help to those in genuine distress.
“We urge Lagosians to cultivate a culture of responsibility, empathy, and community safety. Instead of taking pictures or sharing sensitive materials on social media during emergencies, citizens should act as first responders by promptly contacting emergency services,” he advised.
Commending Governor Babajide Sanwo-Olu for his sustained investment in public safety, Giwa said the Command and Control Centre had undergone major technological upgrades comparable to those in developed countries.
“Mr Governor deserves commendation for his commitment to ensuring the safety and well-being of all Lagosians,” he said.
Giwa reaffirmed the centre’s dedication to building a resilient, responsive, and safety-conscious Lagos, where residents are well-informed about how to act swiftly in emergencies.
He reiterated that the emergency lines — 767 and 112 — remain available 24 hours a day and are free to call on all networks.
Also speaking at the event, the Permanent Secretary of the Lagos State Emergency Management Agency (LASEMA), Dr Olufemi Oke-Osanyintolu, underscored the importance of collaboration between government agencies and the public in emergency management.
“Residents must play active roles in safeguarding their communities by reporting incidents promptly through the appropriate channels,” Oke-Osanyintolu said.
